Housekeeping Supervisor | Faro Blanco Resort & Yacht Club, a Curio by Hilton
On-siteMarathon, Florida, United States
Job Summary
Manage the housekeeping department by ensuring compliance with daily operational procedures, Shaner Hotels policies, and franchise standards. Handle guest complaints to maintain satisfaction, review business levels to anticipate and plan solutions for critical situations, and assist staff to optimize service. Train and develop team members, ensuring all required training is complete. Monitor and maintain cleanliness, sanitation, and organization of assigned areas, performing housekeeping, laundry, and houseperson functions when necessary. Work a flexible schedule including weekends, holidays, and varied shifts. Bilingual English/Spanish is a plus.
Required Qualifications
- Prior housekeeping experience in the hospitality industry
- Supervisory experience
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
- High school graduate or equivalent
- Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment
Desired Qualifications
- Some college
- Bilingual English/Spanish
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