Housekeeping Supervisor
On-siteWest Allis, Wisconsin, United States
Job Summary
Oversee daily operations of the housekeeping team, assigning room and cleaning schedules based on occupancy and staffing levels. Conduct daily room checks to verify cleanliness standards, inspect guest rooms and public areas for maintenance issues, and ensure all spaces are properly stocked with supplies. Train new staff on hotel procedures, safety protocols, and cleaning techniques while providing ongoing feedback to improve performance. Monitor inventory usage of linens and cleaning supplies, report shortages, and enforce proper chemical handling and PPE use. Respond promptly to guest requests and coordinate with front desk and maintenance teams to fulfill special setups. Manage a physically demanding pace requiring effective time and personnel management in a fast-paced environment.
Required Qualifications
- High school diploma or equivalent
- 2+ years of housekeeping experience in a hotel or similar environment
- Ability to work flexible hours including weekends, holidays, and varying shifts
- Strong attention to detail and a commitment to cleanliness and order
- Excellent communication, organizational, and leadership skills
- Must be able to manage time and personnel effectively in a fast-paced environment
- Physically demanding position requiring standing, walking, bending, lifting (up to 30 lbs), and exposure to cleaning chemicals
Desired Qualifications
- additional certification in hospitality
- 1+ year in a supervisory or team lead role
- Proficient in using housekeeping management systems or mobile task tracking apps
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