Housekeeping Supervisor
On-siteShenandoah, Texas, United States
Job Summary
Housekeeping Supervisor administers and coordinates housekeeping functions in assigned sections and assumes Housekeeping Manager duties in absence; leads and supervises staff, maintains attendance and grooming standards, and ensures compliance with Avion Hospitality policies while delivering friendly, service-oriented guest experiences. Key duties include inspecting staff performance, overseeing VIP rooms and daily room assignments, maintaining key control, documenting performance issues, and ensuring proper records and communications across Laundry and Housekeeping teams. Requires ability to convey information clearly, work under pressure, and manage financial data at a basic level.
Required Qualifications
- Approach all encounters with guests and employees in a friendly, service oriented manner.
- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.
- Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only.
- Ensure records of daily assignments are completed, signed off on and turned into the Housekeeping Office on time.
- Maintain key control system.
- Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
- Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness and improper attire.
- Handle items for "Lost and Found" according to the standards.
- Be familiar with all Avion Hospitality policies and House Rules.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
- Ensure the overall appearance, cleanliness and orderliness of staff.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.