Housekeeping Supervisor
On-siteGosford, New South Wales, Australia or Gosford, England, United Kingdom of Great Britain and Northern Ireland
Job Summary
Support the Executive Housekeeper with the daily operation of the Housekeeping department, supervising and coaching both in-house staff and the external housekeeping agency. Coordinate daily room allocations and conduct inspections to ensure all 130 guest rooms and public areas meet IHG and voco brand standards. Handle guest requests, resolve concerns, and assist with deep cleaning programs while monitoring supplies and equipment. Work closely with Front Office, Maintenance, and other departments to deliver a seamless guest experience, ensuring all health and safety procedures are followed. Requires a rotating roster including weekends and public holidays; full Australian working rights essential.
Required Qualifications
- Full Australian working rights
- Flexibility to work a rotating roster, including weekends and public holidays
- Previous supervisory experience within a hotel housekeeping environment
- Strong leadership and people management skills
- Experience working with outsourced housekeeping teams or contractors
- Excellent communication and organisational skills
- A keen eye for detail and commitment to quality
- The ability to remain calm, organised and positive in a fast-paced environment
Desired Qualifications
- Previous supervisory experience within a hotel housekeeping environment (favourable not essential)
- Experience working with outsourced housekeeping teams or contractors (highly regarded)
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