Housekeeping Manager
On-siteArlington, Virginia, United States
Job Summary
Direct and oversee daily operations of the Housekeeping and Laundry departments, ensuring guest rooms, public areas, and back-of-house spaces meet Hilton brand standards. Recruit, hire, onboard, train, and coach housekeeping associates while conducting daily inspections to verify quality. Prepare room assignments and staffing schedules based on occupancy, monitor labor productivity and expenses, and manage inventory for linens and supplies. Collaborate with Front Office and Engineering to maximize readiness, respond to guest requests, and maintain key control and safety protocols. Perform performance evaluations and administer corrective action as needed. Work a flexible schedule including weekends and evenings, requiring the ability to lift up to 40 pounds and perform physical inspections throughout the hotel.
Required Qualifications
- Minimum of two (2) years of hotel housekeeping supervisory or management experience
- Proven leadership, coaching, and team development skills
- Strong organizational, time management, and communication abilities
- Knowledge of hotel housekeeping operations, scheduling, labor management, inventory control, and quality assurance
- Proficiency with Microsoft Office and hotel property management systems
- Ability to work a flexible schedule including weekends, holidays, and evenings as business requires
- Ability to walk, stand, bend, lift up to 40 pounds, and perform inspections throughout the hotel
Desired Qualifications
- Previous Hilton brand experience
- Experience leading housekeeping operations in a full-service or select-service Hilton hotel
- Knowledge of Hilton QA and Clean Stay standards
- Bilingual English/Spanish
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