Housekeeping Manager
$70,000–$74,000 year
On-site · New York City, New York, United States
Job Summary
The Housekeeping Manager leads daily housekeeping operations to ensure guest rooms, public spaces, and team member areas are clean and well maintained, inspecting areas of responsibility, coordinating staffing and training, driving guest and team member satisfaction, and supporting the department’s financial performance. Responsibilities include communicating room status to Front Desk, inspecting guestrooms, managing stock and supplies, supervising inspection programs, scheduling team members, upholding SOPs/LSOPs, training Room Attendants, maintaining open collaboration with staff, handling guest issues, and contributing to continuous improvement efforts.
Required Qualifications
- High school diploma or equivalent
- 2 years’ experience in hotel housekeeping or related field
- Effective communication both verbally and written
- Effective listening skills to understand and clarify concerns from team and guests
- Experience working in a labor organized environment preferred
- Organizational skills and attention to detail
- Proficient in the use of Microsoft Office
- Excellent time management
- A can-do attitude and a hands-on approach
- A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
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