Housekeeping Manager
On-siteTallahassee, Florida, United States
Job Summary
Manage and coordinate the Housekeeping Team through daily shift meetings, monthly department meetings, and maintaining agendas and sign-in sheets. Train new associates, provide ongoing coaching, and assist with interviewing and hiring for housekeeping and laundry departments. Inspect all areas of the hotel, including rooms, public spaces, and back of house, to ensure sanitation, brand standards, and health and safety requirements are met. Maintain necessary items and supplies through monthly inventories, proper ordering, receiving, and processing invoices. Ensure all equipment is in proper working order and oversee room key controls to guarantee guest and associate safety. Schedule staff within the designated labor model and ensure all policies regarding guest privacy are followed.
Required Qualifications
- One year of experience supervising at least 3 associates
- Three years' housekeeping experience in lodging, housing, hotels, hospitals, or care facilities
- High school diploma or equivalent
- Character traits of honesty and trustworthiness
- Ability to pass appropriate security clearances
- Knowledge of supervising and managing staff techniques
- Knowledge of materials, supplies and equipment used in the housekeeping department
- Knowledge of entire property, staff, services, hours of operations, type of rooms, locations, rates, discounts
- Knowledge of safety and security measures
- Ability to follow and manage using LBA procedures and policies
- Ability to be organized to maintain logs, bibles, checklist, and inventories as scheduled
- Basic computer skills/experience
- Management skills: interview, train, coach, motivate, counsel, discipline and termination process
- Ability to input payroll, store timecards, and maintain weekly reports
- Ability to multi task, remain service centric
- Ability to effectively communicate with guests and co-workers via various methods to include: messages and communication log books
- Ability to assist guest with issues, being professional and maintaining hospitable caring attitude
- Ability to establish and maintain effective working relationships with associates and department heads
- Ability to learn/use computer systems necessary to perform daily tasks to include: Quore, Hotel Effectiveness, etc.
- Ability to exercise discretion to maintain guest privacy
- Ability to understand and follow oral and written instructions
- Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
- Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted
- Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel
- Must be able to see and hear
- Must be able to communicate with other associates and/or guests
- Physical presence at the hotel
- Ability to stand, walk for long periods of time while maintaining a friendly professional image
- Ability to work any day/shift, including weekends
- Ability to work periodic overnight travel
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