Housekeeping Manager

Conduct daily room inspections, manage large turn days, and ensure all guest rooms, public areas, and back-of-house spaces meet Highgate Hotel standards. Respond to guest requests and complaints via reservations, comment cards, and phone calls, while balancing and clearing room status nightly to resolve discrepancies. Motivate, coach, and discipline Housekeeping personnel according to SOPs, conduct pre-shift meetings, and manage payroll and scheduling. Monitor work orders with Engineering, maintain inventory, and ensure compliance with Risk Management and safety standards. Carry a pager and radios at all times to coordinate with Guest Services and other departments.