Housekeeping Manager
On-siteNew York City, New York, United States or New York, United States
New York City, New York, United States or New York, United StatesOn-siteFull TimeHospitality ServicesEnterprise
Full TimeEnterpriseHospitality Services
Job Summary
Manage daily housekeeping operations by verifying guest room statuses, inspecting rooms, and preparing work assignments based on check-out lists. Supervise an effective inspection program for guestrooms and public spaces while ensuring team members have proper supplies, equipment, and uniforms. Communicate areas needing attention to staff, administer property policies consistently, and supervise staffing levels to meet operational and financial objectives. Train new Room Attendants, observe team behaviors, and handle guest complaints to maximize satisfaction and departmental performance.
Required Qualifications
- High school diploma or equivalent
- 2 years' experience in hotel housekeeping or related field
- Effective communication both verbally and written
- Effective listening skills to understand and clarify concerns from team and guests
- Organizational skills and attention to detail
- Proficient in the use of Microsoft Office
- Excellent time management
- A can-do attitude and a hands-on approach
- A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
Desired Qualifications
- Experience working in a labor organized environment preferred
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