Housekeeping Manager

Job Summary

Required Qualifications

• •5 years of related work experience
• •3 years supervisory experience
• •High School diploma, GED or equivalent experience
• •AA, BA or BS degree
• •Ability to use a computer
• •Microsoft suite
• •Ability to speak and comprehend English
• •Must be willing to obtain specialized training in infection control within 90 days of employment, unless training or expertise can be demonstrated
• •Less than 10% travel required
• •Speaking — Talking to others to convey information effectively
• •Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• •Reading Comprehension — Understanding written sentences and paragraphs in work related documents
• •Critical Thinking — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• •Writing — Communicating effectively in writing as appropriate for the needs of the audience
• •Service Orientation — Actively looking for ways to help people
• •Customer Service — Manages difficult or emotional situations involving residents, resident families, and/or staff; responds promptly to needs of residents, resident families, and/or staff; responds to requests for service and assistance
• •Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do
• •Time Management — Managing one's own time and the time of others
• •Professionalism — Presents self in a highly professional manner to others and communicate with co-workers and other departments with professionalism. Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, residents, and resident families
• •Quality Management — Looks for ways to improve and promote quality
• •Safety and Security — Observes and ensures staff compliance with safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly
• •Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making
• •Cultural Awareness - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment
• •Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one
• •Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• •Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
• •Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; continually works to improve supervisory skills
• •Organizational Support - Follows policies and procedures; supports organization's goals and values
• •Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences
• •Oral Expression — The ability to communicate information and ideas in speaking so others will understand
• •Written Expression — The ability to communicate information and ideas in writing so others will understand
• •Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense
• •Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
• •Speech Clarity — The ability to speak clearly so others can understand you
• •Learning — Willingness to be open to learning and growing
• •Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
• •Ethics — Treats people with respect; inspires the trust of others; works with integrity and ethically; upholds organizational values
• •Positivity — Ability to maintain a positive attitude
• •Presentability — Maintains high standards for work areas and appearance. Upholds dress code requirements
• •Quality — Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance
• •Attendance/Punctuality — Consistently at work and on time
• •Dependability — Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments
• •Negotiation —The ability to bring others together and try to reconcile differences
• •Empathy — the ability to understand and share feelings of another
• •Discretion — behaving or speaking in such a way as to avoid causing offense or revealing private information
• •Judgment — Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions
• •Innovation — Displays original

Desired Qualifications

• •Specialty in Hospitality
• •Ability to speak and/or comprehend other languages utilized by clients
• •Fluency in Spanish
• •Demonstrated expertise in infection control (exempts the requirement to obtain training within 90 days)