Housekeeping Floor Supervisor
On-site · Khobar, Eastern Province, Saudi Arabia
Job Summary
Oversee daily housekeeping operations on assigned floors at Sofitel, supervising Room Attendants and housekeeping staff; conduct daily briefings, allocate workloads, and ensure room and public-space cleanliness meets luxury brand standards. Perform quality inspections, ensure adherence to brand presentation (linen, amenities, décor, fragrance, lighting), and manage guest-room setups for VIPs, long-stay guests, and special requests. Lead and coach the team to maintain grooming and uniform standards; handle administrative duties (reports, staffing, shift planning) and coordinate with Front Office, Engineering, and Laundry. Maintain safety, hygiene, and environmental compliance; respond to guest requests and service recoveries, and promote a positive guest experience through strong communication and service excellence.
Required Qualifications
- Diploma or certification in Hospitality Management is preferred
- Minimum 2–3 years of housekeeping experience in a luxury hotel
- Previous supervisory experience is highly desirable
- Strong knowledge of cleaning procedures, chemicals, and equipment
- Good communication skills (English required; additional languages preferred)
- Basic computer knowledge (PMS systems such as Opera)
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