Housekeeping and Conversion Crew Lead
On-siteCincinnati, Ohio, United States
Job Summary
Lead, train, and mentor housekeeping and conversion staff by assigning work, monitoring performance, and ensuring cleanliness and event setup standards are met. Manage daily shift operations by confirming attendance, assigning responsibilities, maintaining shift logs, and documenting incidents. Lead and participate in event conversions, including the setup, teardown, storage, and movement of tables, chairs, staging, air walls, barricades, pipe and drape, dance floors, and other event equipment. Inspect public areas, meeting spaces, event venues, and back-of-house areas to ensure cleanliness, safety, and operational readiness. Perform and oversee routine and deep-cleaning activities throughout the facility, including floor care, carpet extraction, waste removal, sanitizing, window cleaning, and other housekeeping duties as needed. Operate and maintain housekeeping, conversion, and material-handling equipment, including utility vehicles, compactors, scrubbers, sweepers, pallet jacks, snow removal equipment, and other authorized machinery. Maintain accountability for department equipment, supplies, uniforms, radios, keys, and inventory, ensuring proper storage, accurate tracking, and availability for daily operations and events. Collaborate with Operations, Engineering, Food & Beverage, Audio Visual, IT, Event Management, and other departments to support facility operations and successful event execution. Provide responsive and professional customer service to guests, clients, and staff while addressing concerns and communicating work status, operational issues, and completed assignments to management. Ensure compliance with facility policies, procedures, safety programs, and workplace standards, while maintaining flexibility to work evenings, nights, weekends, holidays, and other hours based on events and operational needs.
Required Qualifications
- Must be at least 18 years of age
- Must possess and demonstrate good written and verbal communication skills
- Ability to communicate via radio
- Must maintain a professional appearance
- Ability to perform routine and repetitive housekeeping and certain events set up tasks without immediate supervision
- Ability to take directions and complete assigned tasks accurately and on time
- Ability to operate various cleaning machines and equipment within the Center
- Ability to work both as a part of a team and independently without direct supervision
- Ability and willingness to work flexible hours, which could include evenings/nights, holidays and weekends as dictated by event activity
- Intermediate knowledge of Microsoft Office programs (Outlook, Word, Excel, and PowerPoint)
- Must be able to lift 50 lbs
Desired Qualifications
- High school diploma or equivalent preferred
- 6 months' experience within housekeeping or custodial, preferred
- Familiar with basic cleaning products, tools, and housekeeping practices
- Experience in a similar facility setting is preferred
- Maintain a driver's license or have willingness and ability to obtain equipment for required operation
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