Housekeepers

Job Summary

Required Qualifications

• •Minimum high school diploma
• •1 year experience in the hospitality industry
• •Willing to work flexible hours
• •Flexible attitude to shifts – you may need to work nights, weekends and/or holidays
• •Must wear appropriate uniform as prescribed by Opal's policy
• •Must maintain personal cleanliness
• •Strength – with occasional lifting of items up to 50 pounds and/or pushing/pulling heavy objects
• •Have a thorough understanding of all hotel operating procedures
• •Be knowledgeable of room types and standards for supplies
• •Make sure rooms are always at their best and make that room special and memorable for guests
• •Help guests - you'll be happy to help if someone needs a toothbrush or directions for example
• •Keep your supervisor updated on room service progress and alert them to any repairs needed
• •Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed
• •Be organized - keep on top of supplies and amenities and always try to minimize waste
• •Reunite items with owners – and log any lost and found property
• •Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• •Clean and sanitize guest rooms, replenish supplies and amenities, inspect, and report rooms ready for sale to the front desk all in accordance with Opal's training and standards
• •Inspect rooms routinely with Opal's check list before releasing for sale
• •Open and close rooms as required for maintenance and timely and properly report maintenance requirements
• •Follow all existing and new housekeeping policies and procedures
• •Perform deep cleaning tasks as assigned
• •Maintain public areas clean, attractive, safe and presentable at all times
• •Maintain cleaning supplies and the cleaning cart in a safe, organized and presentable fashion
• •Comply with and honor the housekeeping staff work schedules
• •Follow the company appearance and uniform policy
• •Attend daily huddles and weekly departmental meetings
• •Perform and be accountable for delegated responsibilities and duties
• •Inform the Facilities Manager or supervisor of any unique situations, or unusual developments in housekeeping operations
• •Ensure the prompt and systematic servicing of all guest requests
• •Handle guest complaints effectively
• •Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift
• •Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates
• •Willing to take responsibility and accountability
• •Willing to work on weekends and holidays if required
• •Consistent and congruent
• •Pleasant personality
• •Responsive in a timely and caring manner
• •Good listener and understanding what the guest wants and needs

Desired Qualifications

• •Attention to detail
• •Good Communication skills
• •Well-groomed and professional appearance
• •Willing to take responsibility and accountability
• •Willing to work on weekends and holidays if required
• •Consistent and congruent
• •Pleasant personality
• •Responsive in a timely and caring manner
• •Good listener and understanding what the guest wants and needs