Housekeeper
On-siteConcord, North Carolina, United States
Job Summary
Clean and prepare guest rooms, hallways, and public areas, completing pre-cleaning duties like stocking supplies and managing laundry. Thoroughly clean and restock assigned rooms while greeting guests by name, and perform additional projects in storage, public spaces, and guest laundry as directed. Maintain spotless workspaces and accurate operational checklists, ensuring flawless uniforms and professional communication. Work a varied schedule including evenings, nights, weekends, and holidays at Hampton Inn Concord/Kannapolis. Must be 18 or older with a can-do attitude and ability to handle high-pressure situations.
Required Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Can-Do Attitude: Must have a positive attitude and willingness to learn
- Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures
- Handle Pace and Pressure: Must work well in stressful, high-pressure situations
- Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
- Communication Skills: Must be able to convey information and ideas clearly
- Hospitality and Guest Service: Must have a desire to serve all guests
- Age Requirement: Must be 18 years of age or older to perform this job
- Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
- Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock
- Breaks: Clock in/out for breaks at the designated time on your schedule
- Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift
- Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles
- Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms
- Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces
- Kneeling: Bending legs at knee to come to rest on one or both knees
- Crawling: Moving about on hands and knees or hands and feet
- Standing: Remaining upright on the feet, particularly for sustained periods of time
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
- Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers
- Lifting: Carrying certain housekeeping items such as linens, trash, or vacuums
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