House Manager / Residential Manager
$45,760–$45,760 year
On-siteGreat Falls, Montana, United States
Great Falls, Montana, United StatesOn-siteFull Time$45,760–$45,760 yearSmall
Full TimeSmall
Job Summary
Conduct daily operations of a group home serving adults with developmental disabilities, ensuring continuous readiness for state, DDP, Medicaid, and safety inspections. Direct and evaluate at least two full-time staff members, manage staffing schedules, and verify corrective actions on incidents and compliance issues. Maintain accurate records for medications, incidents, and participant services while serving as the primary liaison with families and healthcare providers. Coordinate emergency responses, on-call coverage, and mandatory reporting of abuse or neglect. Work a management schedule including evenings, nights, weekends, and holidays, with on-call obligations for emergency coverage.
Required Qualifications
- Bachelor's degree
- Valid driver's license
- Current background clearances
- Required training and certifications
- Current licenses
- Competencies
- Driver qualifications
- Participant-specific reviews
- Reliable method of contact
- Ability to work days, evenings, nights, weekends, and holidays
- Ability to remain beyond a planned schedule
- Ability to provide qualified coverage
- Ability to continue coordinating coverage
- Prompt availability for on-call duties
- Ability to respond to emergency response obligations
- Ability to report absences under policy
- Ability to arrange or escalate coverage
- Ability to communicate operational status
- Ability to identify problems
- Ability to organize corrective action
- Ability to follow through to completion
- Ability to verify results
- Ability to escalate matters outside the Manager's authority
- Ability to monitor delegated tasks
- Ability to direct the work of at least two full-time employees
- Ability to exercise meaningful judgment over staffing, assignments, performance, compliance, safety, documentation, and daily operations
- Ability to make documented recommendations concerning hiring, retention, discipline, promotion, reassignment, and termination
- Ability to conduct onboarding, home orientation, coaching, documented supervision, performance evaluations, corrective counseling, and follow-up
- Ability to interview candidates or participate in selection
- Ability to create, maintain, and communicate schedules
- Ability to review attendance, tardiness, call-offs, coverage, timekeeping, and staffing trends
- Ability to escalate payroll or overtime concerns
- Ability to ensure medication duties are performed only by currently authorized personnel
- Ability to ensure required certifications and rosters are current
- Ability to ensure medication records, counts, storage, disposal, orders, pharmacy communications, and incident follow-up are complete
- Ability to immediately protect, report, investigate through authorized channels, correct, and monitor identified discrepancies
- Ability to coordinate appointments, orders, follow-up, transportation, guardian/case-manager notification, and integration of current healthcare instructions
- Ability to ensure staff understand and implement participant-specific health, dietary, allergy, seizure, choking, mobility, infection-control, and emergency protocols
- Ability to immediately escalate changes in condition, missed medication, medication error, refusal, hospitalization, emergency response, or failure to obtain needed healthcare
- Ability to serve as a mandatory reporter
- Ability to ensure immediate protection and reporting of suspected abuse, neglect, exploitation, mistreatment, rights violations, unsafe conditions, inadequate supervision, medication errors affecting safety, and other reportable events
- Ability to follow current incident-management timelines, notification requirements, evidence-preservation instructions, non-retaliation protections, corrective-action processes, and regulatory or company reporting channels
- Ability to review incidents for immediate safety, completeness, contributing factors, staff response, plan compliance, training needs, environmental concerns, recurring patterns, and required follow-up
- Ability to ensure all state, DDP, Medicaid, company, participant, employee, medication, incident, scheduling, training, and operational reports are accurate, complete, submitted on time, and retained in the required system or file
- Ability to review progress notes, service logs, Therap/AxisCare entries, behavior data, medication records, incident reports, communication logs, appointment records, and other documentation for timeliness, consistency, objective language, and required correction
- Ability to track corrective items from audits, inspections, incident reviews, management directives, healthcare orders, and quality-assurance findings through verified closure
- Ability to maintain organized, current, secure home records
- Ability to immediately disclose late, missing, inaccurate, falsified, or potentially noncompliant documentation
- Ability to use and oversee required systems, including Therap, AxisCare, BambooHR, approved communication platforms, incident systems, medication records, and other company systems
- Ability to create a professional workplace where employees can perform without hostility, intimidation, favoritism, retaliation, gossip, humiliation, exclusion, or disruptive conflict
- Ability to be honest, ethical, consistent, and accountable
- Ability to address concerns professionally, privately when appropriate, and through authorized channels
- Ability to ensure employees and managers do not conduct religious instruction, spiritual counseling, worship, recruitment, persuasion, or promotion of personal religious, political, philosophical, or ideological beliefs while acting for the company
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