House Manager in London - UHNW Family From Qatar (London, U.K.)
$36,400–$52,000 year
On-siteLondon, England, United Kingdom
Job Summary
Orchestrate daily operations for a London property belonging to a UHNW family from Qatar, managing household staff including housekeepers and a handyman while ensuring security and safety. Lead a team through mentorship, set standards, and implement SOPs, while supervising overall housekeeping, scheduling maintenance, and managing vendor contracts. Serve as the primary point of contact for guests, outside stakeholders, and the family's General Manager, handling event planning, troubleshooting, and resolving issues. Maintain accurate records and reports, ensuring discretion and top-tier service standards for the Principals and their entourage. This 5-day week role offers live-in or live-out accommodation; candidates must be legally eligible to work in the UK.
Required Qualifications
- Eligible to work in the U.K.
- Managerial skills: a minimum of 5 years' experience in this role
- Bachelor's Degree or Master's Degree from a prestigious institution
- Adhering to confidentiality
- Experience reporting to high-powered Principals & Family Offices
- Expert at negotiating contracts with vendors and contractors
- Mastering the English language
- Familiar with writing any relevant SOPs (Standards Operating Manuals) and implementing them
- Ensuring that all household staff are properly trained
- Accurate record keeping & writing reports
- Front of house & back of house experience
- An eye for detail and being meticulous
- Diplomatic skills
- Excellent communicator
- Approachable & supportive
- Not being fazed by last-minute arrangements
- Acting graciously under pressure
- Flexible
- Tech savvy
Desired Qualifications
- Experienced in diligently attending to all the needs of UHNW and VVIP Principals
- Experience in luxury service stemming from the 5-star F&B settings
- Experience serving UHNW & VVIP Principals
- Working in sync with the H.R. Manager and with any other private staff handpicked by the family
- Spearheading all operations aiming at delivering the highest top-of-the-crop standards of service
- Collaboratively working with the House Managers, heading the other properties
- Take charge of a team comprising housekeepers, a handyman and all the other household staff
- Exude natural-born authority, whilst not being domineering
- Resort to their soft skills, diplomacy and flair
- Meticulously strategize the implementation of all the Principals' requests
- Smartly getting the whole team into motion
- Best cater to the Principals' needs
- Liaising with the relevant stakeholders regarding Security & safety of the household members
- Greeting guests
- Supervising the overall housekeeping of the Principals' property
- Property & systems management: scheduling maintenance work, accounting, budgeting
- Managing the household staff
- Team building: acting as a coach, mentor and motivator
- Standards setting & managing the household's procedures
- Running errands
- Event planning
- Troubleshooting
- Resolving issues that may arise in the household
- Working in sync with the General manager
- Live-in or live-out arrangement
- Accommodation provided in London
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.