House Manager
On-siteLondon, England, United Kingdom
EXPIREDLondon, England, United KingdomOn-siteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Oversee daily Front Office operations to ensure smooth service and maintain high standards of detail. Train, support, and motivate team members while handling guest requests and issues promptly. Coordinate with other departments for seamless experiences, manage scheduling and lobby presentation, and ensure compliance with health, safety, and company policies. This role leads the Front Office team at Brown's Hotel in Mayfair, London, within the Rocco Forte group.
Required Qualifications
- A passion for delivering exceptional 5-star service, making everyone feel valued
- A positive attitude with a willingness to learn and grow in hospitality
- Enthusiasm, strong work ethic, and ability to multitask in a fast-paced environment
- Skilled at creating memorable experiences and building lasting relationships
- Able to work independently while collaborating across teams and departments
- Committed to maintaining high standards of hygiene, health, and safety
Desired Qualifications
- Leadership skills to lead the Front Office team
- Attention to detail
- Passion for guest satisfaction
- Ability to inspire a team to create exceptional and memorable guest experiences
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