House Attendant-General
On-siteMemphis, Tennessee, United States
Job Summary
Clean assigned guest rooms and public areas according to company standards, including changing linens, vacuuming, and scrubbing surfaces. Replenish amenities, stock the housekeeping cart, and store or retrieve luggage and packages as requested. Greet guests in hallways and public spaces, answer inquiries about hotel amenities, local attractions, and events, and report maintenance issues immediately. Manage guest complaints and compliments professionally while fulfilling special requests and delivering newspapers or messages. Maintain an up-to-date knowledge of property details and local area features to enhance the guest experience.
Required Qualifications
- Must be able to lift push and pull a moderate weight frequently
- Must have the ability to work a varied schedule that may include early morning evening night and weekend shifts
- Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests
Desired Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred
- Exceptional communication skills and enjoy caring for others and working in a fast-paced environment
- Positive friendly and upbeat with the ability to deliver service authentically and looking to make a career in hospitality
- Ability to work in a fast-paced environment
- Ability to perform job functions with attention to detail speed and accuracy
- Ability to move perform frequent and repetitive movements including bending and stooping
- Ability to scrub and scour surfaces extending arms over head to perform cleaning tasks and work in confined spaces
- Ability to follow instructions directions and meet deadlines including the thorough cleaning of the minimum number of rooms assigned
- Previous cleaning experience preferred
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