Hotline Specialist PT (Weekday Evenings)
$45,760–$45,760 year
Remote · Virginia, United States
Job Summary
Remote Part-Time Domestic Violence Hotline Specialist (evenings) conducts crisis screenings via the 24-hour hotline for Fairfax County, providing trauma-informed crisis intervention, safety planning, advocacy, and referrals. Responsibilities include empathetic listening, assessing shelter-entry eligibility, documenting calls, coordinating with shelter staff, and maintaining caller confidentiality. Requires a Bachelor’s degree in human services or related field (or equivalent experience), 2+ years of DV/SV-related experience, trauma-informed counseling knowledge, strong communication skills, and reliable internet with a quiet workspace. Must reside in NOVA (Northern Virginia) and be available for evening shifts.
Required Qualifications
- Bachelor’s degree in human services, Social Work or related Field or combination of education and experience
- 2+ years' experience working with victims of DV/SV/ or Human Trafficking
- Knowledge in counseling techniques and experience in trauma informed domestic and sexual violence
- Clear written communication
- Active listening skills
- Computer skills – including work, Excel, email and the internet
- Ability to maintain professional ethics and client confidentiality
- Strong written and oral communication skills
- Ability to prioritize competing priorities and make sound judgements
- Ability to complete tasks while navigating frequent interruptions
- Strong organizational and time management skills
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