Hotline Counselor
$62,830–$62,830 year
RemoteUnited States
Job Summary
Answer incoming telephonic, text, and chat inquiries, conducting assessments to determine the nature of the contact and provide immediate psychosocial support, evidence-based information, and brief interventions. Educate help-seekers about perinatal mental health resources and services, referring them to appropriate services within approved directories. Maintain complete, accurate, detailed, and timely documentation of cases in the Salesforce system in real-time while ensuring adherence to established policies. Ensure professionalism in the virtual workspace and fully interact with the remote team via Slack and other mediums. Attend and participate in routinely scheduled meetings, trainings, and development exercises as requested. Complete 80 hours of training before starting the agreed-upon shift.
Required Qualifications
- Must complete and clear a Non–Sensitive Tier II - Moderate Check and Clearance background check (administered by HHS)
- Must complete all training as required by Postpartum Support International training policies and procedures
- Must be able to commit to the Postpartum Support International vision and be passionate about its mission
- Must possess optimal (high) internet speeds and be able to maintain optimal speeds for the utility of operating systems and platforms
- Must utilize a quiet and secure office space for privacy and confidentiality
- Ability to safely and successfully perform the essential job functions consistent with the ADA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
- Required to sit, stand, walk, speak, and hear while performing the duties of this job regularly
- The position requires extensive computer use, so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen
- A bachelor's degree in a related field (psychology, social work, counseling, etc.) is preferred
- Candidates must be one of the following: Licensed Mental Health Clinician, such as a Professional Counselor, Social Worker, Psychotherapist, Psychologist, or Marriage and Family Therapist
- Candidates must be one of the following: Licensed Healthcare Professional who has experience in maternal and child health, such as a Nurse, Nurse Midwife, Nurse Practitioner, Physician Assistant, or Psychiatrist
- Candidates must be one of the following: National or State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist
- Two (2) years' work experience in your profession, working with the maternal and child health population
- Professional liability insurance coverage of at least $1,000,000 per occurrence, $3,000,000 aggregate
- Demonstrated proficiency in using software applications, such as Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories
- Ability to manage conflict and tolerate distress while assisting help-seekers
- Must be able to multitask and handle potentially unpredictable and high-acuity contacts within the mental health environment
- Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices
- Ability to adapt to immediate changes and requirements outlined in policies, procedures, processes, and guidances
- Must be able to attend 2 weeks (80 hours) of training, Monday – Friday, 6:00 am – 2:00 pm or 4:00 pm – 12:00 am, before you start your agreed-upon shift
- Tuesday - Saturday 4:00 PM - 12:00 AM Eastern
- Must be available for weekend shifts
- Must be available for evening shifts
- Must be available for night shifts
- Must be able to effectively lead and coach others
- Strong attention to detail
- Helping customers gives you energy
- Get charged up by interacting with others
Desired Qualifications
- A bachelor's degree in a related field (psychology, social work, counseling, etc.) is preferred
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