Hotel Support & Content Coordinator
$80,000–$80,000 year
Hybrid · New York City, New York, United States
Job Summary
Hotel Content and operational support responsibilities include acting as primary owner for incoming hotel content requests (descriptions, images, amenities, and property details); troubleshooting Extranet-related issues including MFA resets; executing approved updates to hotel descriptions and images across internal systems; ensuring content accuracy and alignment with brand standards; proactive follow-up with hotels or internal teams when information is missing or unclear; triaging and prioritizing requests to reduce operational noise; performing final quality checks and sharing insights to improve workflows; providing additional support during peak periods such as the MICHELIN Key award cycle; distributing MICHELIN Key communication kits and assets; contributing to content quality and user experience across Tablet Hotels and MICHELIN Guide ecosystems; support 1–3 years of experience in hospitality operations, coordination, or content management; familiarity with extranets, CMS, and hotel platforms; this is a hybrid role requiring two days per week in a New York City office.
Required Qualifications
- 1–3 years of experience in hospitality operations, coordination, or content management
- Comfort working with globally shared inboxes, ticketing systems, and workflows
- Familiarity with extranets, content management systems, and hotel platforms
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