Hotel Reservations Manager - Elysee New York
On-siteNew York City, New York, United States or New York, United States
New York City, New York, United States or New York, United StatesOn-siteFull TimeSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Oversee daily reservations operations, manage room inventory and rates, and monitor booking trends to maximize occupancy and revenue. Handle guest inquiries, special requests, and escalated issues while training and coaching the reservations team to maintain service excellence. Generate performance reports, analyze forecasts, and collaborate with Sales, Revenue Management, and Front Office teams to support business objectives and hotel reopening initiatives. Ensure compliance with brand standards, data privacy requirements, and hotel policies.
Required Qualifications
- Minimum 3 years of hotel reservations experience, including supervisory or management responsibility
- Strong knowledge of hotel PMS and reservation systems (Opera preferred)
- Must have the ability to communicate in English
- Self-starting personality with an even disposition
- Maintain a professional appearance and manner at all times
- Can communicate well with guests
- Must be willing to 'pitch-in' and help co-workers with their job duties
- Must be a team player
- Knowledge of basic sanitation requirements/controls and applications of relevant chemicals
- Knowledge of policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property
- Basic mathematical skills to prepare moderately complex calculations for financial reporting
- Supervisory skills to manage entire housekeeping operation
- Ability to deal effectively with employees, vendors, contractors
- Ability to coordinate and cooperate with other departments regarding housekeeping services/activities
- Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel
- Ability to access and accurately input information using a moderately complex computer system
Desired Qualifications
- Excellent communication, organizational, and problem-solving skills
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
- Hospitality-focused mindset with a commitment to delivering exceptional guest experiences
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