Hotel Reservation - Mandarin Speaking (Malaysia)
On-siteJohor Bahru, Johor, Malaysia
Job Summary
Support the Sales team by resolving customer issues, handling escalations, and ensuring accurate sales verification. Follow up on cases until resolution while delivering professional, high-quality customer service. Create a positive and seamless customer experience by providing timely, accurate support while adhering to SOPs. This rotational 24/7 shift is based at G Tower, Malaysia, with a competitive salary package. Candidates must be proficient in English and Mandarin, hold a Bachelor's degree or equivalent, and possess required hotel/reservation experience. Join a supportive team culture with career growth opportunities and exposure to global customers in a growing international environment.
Required Qualifications
- Proficient in English and Mandarin (spoken, written, and reading)
- Bachelor's degree, Diploma, or equivalent in any field
- Hotel/Reservation experience
- Customer-focused with strong communication skills
- Good problem-solving and critical thinking ability
- Active listener; able to handle inquiries and objections professionally
- Positive attitude, adaptable, and eager to learn
- Rotational 24/7 Shift
- G Tower, Malaysia
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