Hotel Reservation - Mandarin Speaking (Malaysia)
On-sitePetaling Jaya, Selangor, Malaysia
Petaling Jaya, Selangor, MalaysiaOn-siteFull TimeBachelors DegreeSmall
Full TimeBachelors DegreeSmall
Job Summary
Support Sales team and resolve customer issues while handling escalations and ensuring accurate sales verification. Follow up on cases until resolution and deliver professional, high-quality customer service to create a positive, seamless experience. Provide timely, accurate support while adhering to SOPs in a rotational 24/7 shift at G Tower, Malaysia. Requires proficiency in English and Mandarin, a Bachelor's degree or equivalent, and hotel/reservation experience. Join our growing international team for a supportive culture with career growth opportunities and exposure to global customers.
Required Qualifications
- Proficient in English and Mandarin (spoken, written, and reading)
- Bachelor's degree, Diploma, or equivalent in any field
- Hotel/Reservation experience
- Customer-focused with strong communication skills
- Good problem-solving and critical thinking ability
- Active listener; able to handle inquiries and objections professionally
- Positive attitude, adaptable, and eager to learn
- Rotational 24/7 Shift
- G Tower, Malaysia
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