Hotel Reservation - Mandarin Speaking (Malaysia)

Support the sales team by resolving customer issues, handling escalations, and ensuring accurate sales verification. Follow up on cases until resolution while delivering professional, high-quality customer service and creating a positive, seamless experience. Provide timely, accurate support while adhering to SOPs. Proficient in English and Mandarin (spoken, written, and reading), with a Bachelor's degree, Diploma, or equivalent in any field. Hotel/Reservation experience is required. Customer-focused with strong communication skills, good problem-solving and critical thinking ability, active listening, and the ability to handle inquiries and objections professionally. Positive attitude, adaptable, and eager to learn. Rotational 24/7 Shift at G Tower, Malaysia. Competitive salary package.