Hotel Reservation - Mandarin Speaking (Malaysia)
On-siteAmpang, Kuala Lumpur, Malaysia
Job Summary
Support the Sales team by resolving customer issues, handling escalations, and ensuring accurate sales verification. Follow up on cases until resolution while delivering professional, high-quality customer service that creates a positive and seamless experience. Provide timely, accurate support while adhering to SOPs. This 24/7 rotational shift role is based at G Tower, Malaysia. Candidates must be proficient in English and Mandarin, hold a Bachelor's degree or equivalent, and possess required hotel or reservation experience. Join our growing international team for a competitive salary package and exposure to global customers within a supportive culture offering career growth opportunities.
Required Qualifications
- Proficient in English and Mandarin (spoken, written, and reading)
- Bachelor's degree, Diploma, or equivalent in any field
- Hotel/Reservation experience
- Customer-focused with strong communication skills
- Good problem-solving and critical thinking ability
- Active listener; able to handle inquiries and objections professionally
- Positive attitude, adaptable, and eager to learn
- Rotational 24/7 Shift
- G Tower, Malaysia
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