Hotel Receptionist
On-siteLondon, England, United Kingdom
Job Summary
Welcome guests warmly and provide a smooth, efficient check-in and check-out experience while ensuring guest accounts remain accurate. Handle incoming calls professionally and deliver clear information regarding bookings, payments, and billing during arrival and departure. Respond to guest and colleague enquiries efficiently, directing them to appropriate departments, and promote hotel services to maximize satisfaction and revenue. Follow all security and confidentiality procedures to ensure guest safety and privacy. Work a flexible roster including mornings, evenings, weekends, and public holidays. Must have the right to work in the UK and possess previous experience in similar roles with Opera proficiency.
Required Qualifications
- Previous experience in similar roles
- Opera proficiency
- Friendly, approachable with excellent customer service skills
- Attention to detail and exceptional organisational skills
- Strong team player and positive attitude
- Ability to work effectively under pressure
- Must already have the right to work in the UK
- Ability to work a flexible roster including mornings, evenings, weekends and public holidays
Desired Qualifications
- Excellent communicator with well-developed stakeholder management skills (internal and external)
- Exceptionally organised with the ability to efficiently prioritise manners
- Ability to remain calm when under pressure
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