Hotel Operations Manager
$70,000–$80,000 year
On-site · Big Sky, Montana, United States
Job Summary
Hotel Operations Manager to partner with the General Manager and lead day-to-day hotel operations across Front Office, Housekeeping, and other guest-facing areas. Responsibilities include coaching department managers and hourly staff to drive performance, ensuring exceptional guest experiences, monitoring labor, productivity, and guest satisfaction metrics, supporting scheduling and staffing plans, stepping in as manager-on-duty as needed, assisting with budgeting and cost control initiatives, driving process improvements, and supporting hiring, onboarding, and training to build a high-performing team. Bachelor’s degree preferred with equivalent experience considered. 3–6+ years of hospitality operations and prior leadership experience required; experience overseeing multiple departments (Front Desk, Housekeeping, or F&B preferred); familiarity with hotel systems (PMS, scheduling tools, etc.). Strong problem-solving, communication, and organizational skills; fast-paced hospitality environment experience; capable of managing both people and processes.
Required Qualifications
- 3–6+ years of hotel or hospitality operations experience
- Prior leadership experience (Supervisor, Manager, or Assistant Manager level)
- Experience overseeing multiple departments (Front Desk, Housekeeping, or F&B preferred)
- Familiarity with hotel systems (PMS, scheduling tools, etc.)
- Bachelor’s degree preferred; equivalent work experience considered.
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