Hotel Operations Manager
$41,600–$52,000 year
On-site · Oswego, New York, United States
Job Summary
Oversee daily hotel operations across Front Office, Housekeeping, Guest Services, and other departments; ensure outstanding guest service and timely resolution of guest concerns; lead, coach, and support department supervisors and team members; coordinate with Maintenance on property needs; conduct regular property inspections for cleanliness, safety, and operational standards; assist with recruiting, onboarding, training, scheduling, and performance management; coordinate group bookings, rooming lists, and event-related accommodations; serve as liaison between Sales, Operations, and Group Clients for successful group events; manage Accounts Receivable and Accounts Payable processes, including invoicing and vendor communication; review daily reports, occupancy forecasts, guest feedback, and operational metrics; monitor labor costs and productivity; ensure compliance with policies, brand standards, and safety regulations; participate in manager-on-duty coverage.
Required Qualifications
- Minimum of 2 years of hotel supervisory or management experience
- Strong understanding of hotel operations and guest service standards
- Experience with group reservations, room blocks, and guest relations preferred
- Familiarity with Accounts Receivable and Accounts Payable processes preferred
- Strong organizational, communication, and problem-solving skills
- Proficiency with hotel property management systems and Microsoft Office
- Ability to work independently while managing multiple priorities
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