Hotel Operations - Front Desk Attendant
On-siteValley Center, California, United States
Job Summary
Greet guests with personalized service, manage check-in/out processes, and resolve complaints to ensure satisfaction. Register guests into the Hotel, maintain accurate records of bank monies, and process retail area purchases. Monitor and stock daily supplies for the Front Desk and retail areas, order products as needed, and assist with amenity deliveries and luggage service. Conduct room and common area inspections, maintain cleanliness, and uphold the Casino's Standards of Excellence. Work flexible shifts including weekends and holidays, standing for long periods, while maintaining confidentiality of guest information.
Required Qualifications
- High school diploma or GED equivalent.
- One year of customer service experience.
- Six months of cash-handling experience.
- Ability to type 35 words per minute or more.
- Knowledge of Microsoft Office software programs.
- Ability to communicate effectively in a positive manner using English in both written and oral form.
- Ability to work a flexible schedule including all shifts, weekends and holidays.
- Ability to stand on a hard surface for long periods of time.
- Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
- Must successfully pass a drug screening test.
- Must be able to successfully pass applicable auditions or skill testing.
- Must be able to successfully pass applicable auditions or skill testing.
- Must be able to successfully pass a drug screening test.
- Must be flexible to work any and all shifts.
Desired Qualifications
- Previous front desk/reservation experience.
- Previous experience with Visual One system.
- Experience working in a gaming environment.
- Bilingual in a second language.
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