Hotel Night Shift Staff
On-siteSingapore, Singapore
Job Summary
Overnight Guest Services include welcoming late-arriving guests, handling check-in/out procedures, and resolving inquiries or concerns professionally. Monitor hotel operations via regular walkthroughs of public areas to ensure cleanliness, safety, and operational readiness. Manage reservations, walk-ins, and cancellations while updating room status in the property management system and coordinating with Housekeeping. Serve as the primary contact for internal departments, coordinate cross-team efforts to address issues, and conduct clear handovers to the morning shift. Process payments, balance cash floats, complete overnight administrative reports, and perform the Night Audit for financial reconciliation. Ensure property standards are maintained, report maintenance issues, and follow emergency procedures for security and safety incidents.
Required Qualifications
- Minimum 2 years of Front Office experience in a hotel or hospitality environment
- Comfortable working permanent night shifts, including weekends and public holidays
Desired Qualifications
- Previous experience working overnight shifts is preferred
- Experience using hotel Property Management Systems (PMS) is an advantage
- Strong spoken and written English communication skills
- Excellent customer service and interpersonal skills
- Calm and confident in handling guest complaints and emergency situations
- Strong problem-solving and decision-making abilities
- Honest, reliable, detail-oriented, and able to work independently
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