HOTEL NIGHT AUDITOR
On-siteHotel, Provincia de Guanacaste, Republic of Costa Rica
Hotel, Provincia de Guanacaste, Republic of Costa RicaOn-siteFull Time
Full Time
Job Summary
Conduct final room charge audits, generate audit reports, and balance all revenue records including taxes and phone charges. Manage check-ins and check-outs, answer the switchboard, and handle guest services such as airport transportation and minor maintenance. Resolve guest complaints, perform security checks and hall patrols, and execute reservation checks to prevent overbooking and revenue loss. Prepare coffee and breakfast bar operations while maintaining knowledge of emergency procedures and building layouts. Complete additional duties as assigned by management.
Required Qualifications
- Must be able to sell hotel rooms over the phone and in person
- Must be able to explain amenities, benefits, and attempt to close sales
- Must be able to turn in sales leads by engaging in curious conversations with guests
- Must be able to review hotel reports
- Must be able to listen and be observant
- Must be able to perform final checks of room charges and other transactions before audit
- Must be able to generate audit reports and records as outlined in audit procedures
- Must be able to perform checks of audit reports as outlined in audit procedures
- Must be able to prepare credit card summaries and checks approval
- Must be able to balance all reports required by management
- Must be able to post room and tax revenues and any phone or other charges
- Must be able to perform check-in and check-out of guests
- Must be able to post payments and charges as necessary
- Must be able to answer the hotel switchboard in a timely, efficient, and courteous manner
- Must be able to perform additional guest services including airport transportation, minor maintenance, and additional room services
- Must be able to handle guest problems and complaints
- Must be able to serve as an information agent for hotel guests
- Must be able to perform a variety of clerical and office duties
- Must be able to perform security checks and hall patrols
- Must be able to execute reservation checks to ensure no revenue is lost and the hotel is not overbooked
- Must be able to prepare coffee and breakfast bar for guests if applicable
- Must be thoroughly familiar with all emergency procedures concerning accidents, fires, bomb threats, illness of guests, and other incidents
- Must have first-hand knowledge of the physical layout of the entire building
- Must be responsible for accurate accounting of all guest rooms
- Must be able to communicate pertinent information to co-workers and management
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