Hotel Night Auditor

Job Summary

Required Qualifications

• •Must be able to lift and/or move up to 50 pounds
• •Must be able to stand
• •Must be able to use hands to finger, handle, or feel
• •Must be able to talk or hear
• •Must be able to walk
• •Must be able to reach with hands and arms
• •Must be able to sit
• •Must be able to climb or balance
• •Must be able to stoop, kneel, crouch, or crawl
• •Must have close vision
• •Must have distance vision
• •Must have peripheral vision
• •Must have depth perception
• •Must be able to adjust focus
• •Must be able to work alone
• •Must be able to stay awake and alert all night
• •Must follow proper safety precautions at all times
• •Must follow all KHC policies and procedures
• •Must follow KHC Front Desk Procedure Manual
• •Must follow property specific guidelines/standards
• •Must maintain a professional image
• •Must report to work as scheduled
• •Must be able to greet, register, suggestively sell hotel rooms, issue room keys, assign rooms to guests and set wake up calls in an efficient, warm and friendly manner
• •Must be able to act as hotel manager on duty
• •Must be able to follow prescribed MOD procedures on communication, emergency procedures and guest satisfaction
• •Must be able to enter daily changes and balance accounts such as guest, house, guest tray, city ledger and advance deposits
• •Must be able to reset system for the next business day
• •Must be able to ensure night audit procedures are completed on a daily basis
• •Must be able to ensure information entered and posted are accurate, balanced and timely
• •Must be able to enter information and print night audit reports in an accurate and timely manner per night audit guidelines
• •Must be able to ensure guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy
• •Must be able to date stamp, sort, and rack incoming mail, faxes and messages
• •Must be able to record and communicate guest special requests and problems to appropriate department
• •Must be able to ensure special requests and problems are addressed in a timely and acceptable manner
• •Must be able to answer inquiries pertaining to hotel services, registration of guests, and local attractions
• •Must be able to provide travel directions
• •Must be able to accurately check out guests and communicate departures with housekeeping staff
• •Must be able to accurately compute bill, collect payment, make change for guests and make deposits according to KHC cash handling procedures
• •Must be able to make, confirm and cancel reservations via telephone, computer and in writing
• •Must be able to answer and route internal and external phone calls in an articulate, friendly manner using prescribed procedures
• •Must be able to post charges such as hotel room, food, liquor, or telephone to ledger
• •Must be able to deposit guests' valuables in hotel safe or safe deposit box
• •Must be able to maintain the shift-to-shift log accurately
• •Must be able to ensure proper communication between shifts is maintained
• •Must be able to maintain the cleanliness and organization of the hotel lobby and front desk area
• •Must be able to wash, fold and properly store laundry