Hotel Manager
$90,000–$110,000 year
On-siteLisle, Illinois, United States
Job Summary
Lead daily operations for Rooms Division, Housekeeping, Food & Beverage, Engineering, and security to ensure exceptional guest satisfaction and financial success. Provide leadership, coaching, and support to all departments while overseeing budgets, forecasts, and capital expenditures to drive profitability. Monitor guest satisfaction metrics, online reviews, and operational performance indicators to implement continuous improvement plans. Personally resolve escalated guest concerns and champion a culture of accountability and hospitality excellence. Recruit, hire, and develop talent while maintaining compliance with employment laws and brand standards. Collaborate with sales, revenue management, and marketing teams to achieve occupancy and ADR targets. Maintain a highly visible presence throughout the hotel, including evenings, weekends, and holidays, while serving as Manager on Duty as required.
Required Qualifications
- Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred
- Minimum 7-10 years of progressive hotel leadership experience
- Minimum 3-5 years of senior hotel operations management experience
- Full-service hotel experience strongly preferred
- Union hotel experience preferred, where applicable
- Strong financial management and budgeting experience required
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Advanced understanding of hotel operations, guest service, labor management, and financial controls
- Proven ability to achieve financial and operational goals
- Ability to analyze operational and financial data and make sound business decisions
- Strong problem-solving, conflict-resolution, and decision-making skills
- Ability to maintain professionalism and composure in high-pressure situations
- Proficiency in hotel property management systems, revenue management systems, payroll systems, and Microsoft Office Suite
- Ability to move throughout all areas of the hotel for extended periods
- Ability to stand, walk, bend, reach, lift, push, and pull as needed
- Ability to lift up to 40 pounds occasionally
- Ability to work in both office and operational environments
- Ability to respond to emergencies at any time
- Expected to maintain a flexible schedule and work varying shifts as business demands require, including evenings, weekends, holidays, and emergency situations
- Expected to maintain a high level of visibility throughout the hotel and be available to support operational needs as necessary
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