Hotel Manager
On-siteAlbuquerque, New Mexico, United States
Job Summary
Monitor and evaluate each department's daily activities to ensure the successful operation of hotel facilities, services, and amenities. Establish and review departmental standards, guidelines, and objectives while overseeing administrative processes such as staffing, training, and budgeting. Conduct daily walk-throughs and quality checks to drive exceptional guest service across all points of contact, including front office, housekeeping, and food and beverage. Plan, organize, and delegate daily operational activities against forecasted business volume, addressing guest comments and documenting incidents as needed. Analyze hotel performance by compiling statistics on occupancy, labor, and guest satisfaction to make recommendations that enhance service and operational efficiency. Schedule flexibility is required to work extended or irregular hours, including nights, weekends, and holidays.
Required Qualifications
- A minimum of 3 years' previous hotel operations management experience in a full‐service environment to include successful oversight of a large staff and focus on exceptional guest service.
- Up‐to‐date certifications for safe food handling and responsible alcoholic beverage service.
- Previous experience in executing against operating budgets with an established history of meeting or exceeding established financial objectives.
- Strong systems knowledge and technology skills with high proficiency in all Microsoft Office programs.
- Demonstrated success in collaborating with diverse organizational functions to accomplish common goals.
- Exceptional service orientation with keen ability to focus and deliver on guest needs.
- Reliable and responsible character with exceptional follow up and attention to detail.
- Proactive approach with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
- Ability to multi‐task and effectively manage numerous priorities within a fast‐paced environment.
- Schedule flexibility and ability to work extended and/or irregular hours to include nights weekends and holidays.
Desired Qualifications
- Previous experience with Hilton branded hotels is strongly desired.
- Bachelor's degree and/or appropriate combination of education and work experience to support on‐the‐job effectiveness.
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