Hotel Gust Services Agent - Hilton Garden Inn Kennett Square
On-siteKennett Square, Pennsylvania, United States
Job Summary
Represent the hotel to guests throughout their stay by determining reservation status, completing registration, assigning rooms with special requests, and verifying payment methods. Coordinate room status updates with housekeeping for check-outs, late check-ins, and maintenance requests, while posting charges to guest and master accounts. Execute suggestive selling techniques to promote rooms and services, maintain safe deposit box access, and ensure adherence to credit-checking and cash-handling policies. Assist with lobby and breakfast duties during slow periods and report unusual occurrences to management. Requires high school graduation, one year of front desk experience, and familiarity with reservation systems.
Required Qualifications
- High school graduate or equivalent
- Minimum 1-year previous front desk experience, preferably in a large volume property
- Hotel computer experience
- Ability to type 30-35 wpm
- Excellent verbal and written communication skills
- Must be sales minded
- Is familiar with sales strategies
- Uses suggestive selling techniques
- Aware of all safety and emergency procedures and accident prevention policies
- Develop a thorough knowledge of property specific brands and the ONIX HOSPITALITY portfolio
- Be informed about daily operations and events
- Knows the location and types of available rooms
- Knows the activities and services of the property
Desired Qualifications
- Minimum 1-year previous front desk experience, preferably in a large volume property
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.