Hotel Guest Service Representative

Greets guests and completes standard check-in procedures using manual and computerized methods; handles inquiries and reservations via in person, email, and telephone; maintains front desk financial controls, records, and logs; supports department operations and cross-department collaboration; stays informed of in-house and local functions to assist guests; maintains a friendly, courteous demeanor; contributes to safety and sanitation procedures; performs additional duties as assigned; emphasizes guest satisfaction and timely, knowledgeable responses; requires strong computer skills (Microsoft Office) and ability to type 40+ wpm; role involves standing for extended periods and lifting up to 20 lbs; weekend and holiday availability is required.