Hotel Guest Service Rep

Greets, registers, and manages check-ins/out for hotel guests while suggestively selling rooms and issuing keys. Assigns rooms, sets wake-up calls, and handles reservations via phone, computer, or writing. Answers inquiries about hotel services, local attractions, and travel directions; routes internal and external calls. Posts charges to ledgers, collects payments, makes change, and deposits valuables per cash handling procedures. Communicates guest requests and problems to appropriate departments and ensures timely resolution. Maintains lobby cleanliness, organizes the front desk area, and updates shift logs for communication between teams. Ensures guest safety by following security protocols including fire and tornado procedures.