Hotel Guest Service Rep

Greets, registers, and suggests room sales to guests while issuing keys, assigning rooms, and setting wake-up calls. Manages reservations, routes calls, and posts charges to ledgers, ensuring accurate bill computation and payment collection. Handles special requests, communicates departures to housekeeping, and deposits valuables into safes. Maintains lobby cleanliness, logs shift handovers, and processes incoming mail and messages. Ensures guest safety by following security procedures for fire, tornado, and privacy protocols. Adheres to all KHC policies, dress codes, and performance standards while maintaining a professional image.