Hotel General Manager – Full-Service Hotel, Conference Center & Water Park
$130,000–$185,000 year
On-sitePewaukee, Wisconsin, United States
Job Summary
Lead total property operations for the hotel, conference and event space, restaurant, waterpark, and seasonal events while strengthening sales performance across group, conference, wedding, leisure, and local markets. Partner with sales, revenue, marketing, and operations leaders to improve business mix, profitability, and guest experience. Build and coach a leadership team across rooms, food and beverage, events, sales, waterpark, engineering, housekeeping, and guest services. Own financial performance through budgeting, forecasting, labor management, and margin improvement while maintaining high standards for service, cleanliness, safety, and asset protection. Represent the hotel professionally in the local community and with key business partners. Ensure guest feedback is addressed with urgency and professionalism.
Required Qualifications
- General Manager experience in a full-service hotel, conference hotel, resort, or comparable complex hospitality property
- Strong background leading a property with meaningful group, conference, banquet, wedding, or event business
- Demonstrated success growing sales, improving business mix, and partnering effectively with sales and revenue teams
- Strong financial acumen, including P&L ownership, budgeting, forecasting, labor management, and expense control
- Proven ability to lead department heads, build accountability, and develop hospitality talent
- Strong guest-service standards and the ability to balance service excellence with disciplined operating performance
- Excellent communication, relationship-building, and problem-solving skills
- Willingness to maintain a visible, engaged leadership presence across a 24/7 hospitality operation
- Qualified applicants must be able to complete a pre-employment background check
- The Ingleside Hotel is a drug free workplace
Desired Qualifications
- Resort, waterpark, entertainment, attraction, or seasonal event experience
- Independent hotel experience
- Food and beverage leadership experience
- Experience leading a property through sales growth, repositioning, competitive market pressure, or business mix improvement
- Hospitality degree or related education
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