Hotel Front Office Supervisor
$37,440,000–$41,600,000 year
On-siteNovi, Michigan, United States
Job Summary
Supervise the daily operations of the front desk and reception team, including managing cash handling, billing, and payment procedures. Welcome guests, ensure efficient check-in and check-out processes, and handle inquiries, complaints, and special requests professionally. Train, mentor, and evaluate front office staff while preparing work schedules and assigning daily duties. Monitor room availability, reservations, and occupancy levels, and coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. Prepare daily reports, shift handover notes, and operational records, ensuring compliance with hotel policies, procedures, and service standards. Maintain a clean, organized, and welcoming front desk environment while adhering to health, safety, and security regulations. Work rotating shifts, including weekends and public holidays, in a fast-paced hospitality environment with direct guest interaction.
Required Qualifications
- Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field
- 2–4 years of experience in hotel front office operations
- at least 1 year in a supervisory role
- Experience using hotel property management systems (PMS), such as Opera or similar software
- Excellent customer service and interpersonal skills
- Strong leadership and team management abilities
- Effective communication in English
- Problem-solving and conflict-resolution skills
- Ability to work under pressure and manage multiple tasks
- Good organizational and time-management skills
- Proficiency in Microsoft Office and hotel management software
- Attention to detail and a professional appearance
- Flexible to work rotating shifts, including weekends and public holidays
- Standing for extended periods
Desired Qualifications
- at least 1 year in a supervisory role preferred
- Experience using hotel property management systems (PMS), such as Opera or similar software, is an advantage
- additional languages
- Fast-paced hospitality environment with direct guest interaction
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