Hotel Front Office Manager
$45,000–$55,000 year
On-siteVan Horn, Texas, United States
Job Summary
Lead front desk operations by overseeing a team of staff, managing shift schedules, and ensuring a professional lobby environment. Process guest check-ins, confirm reservations, assign rooms, and issue keys while handling confidential information with integrity. Resolve guest complaints, coordinate with Housekeeping for room readiness, and manage cash transactions and daily reports. Supervise staff performance, complete reviews, and handle administrative duties including filing and updating records. Assist guests with directions and property information while ensuring all bookings and communications are handled efficiently.
Required Qualifications
- Minimum 2 years of hospitality experience
- Minimum 2 years of front desk experience
- At least 1 year of supervisory experience, preferably in hospitality
- Proficiency in Windows OS and company-approved spreadsheets and word processing
- Strong verbal and written communication skills
- Ability to handle guest complaints and resolve issues promptly
- Ability to manage time effectively in high-pressure situations
- High school diploma or equivalent
- Must be able to lift and move up to 50 pounds occasionally
Desired Qualifications
- supervisory experience, preferably in hospitality
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