Hotel Front Office Manager
$37,440–$37,440 year
On-siteTroy, New York, United States
Job Summary
Supervise Front Office and Food & Beverage associates by interviewing, hiring, training, and managing performance while ensuring adherence to policies and operating procedures. Assign shifts, control cash and keys, and maintain cleanliness and equipment standards across the lobby. Direct daily operations through staff meetings, logs, and stand-ups to address guest complaints, implement brand standards, and monitor service trends. Handle administrative functions including budget forecasting, payroll processing, inventory management, and purchasing. Provide guests with service information and ensure food quality and sanitation compliance. Maintain accurate records and files while reporting equipment deficiencies. Requires one to three years of guest services experience, an associate's degree or equivalent, and a valid driver's license. Compensation starts at $18.00 with overtime and bonus potential.
Required Qualifications
- 1 to 3 years related experience in guest services, front desk or related professional area
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience
- Proven customer service and staff management skills
- Ability to work as part of a team and complete tasks individually
- Solid organizational, time-management and prioritization skills
- Maintain a valid Driver's License from the state which you reside with no major violations
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