Hotel Front Office Manager $75,000 - $85,000 annual
$75,000–$85,000 year
On-siteCommerce, California, United States
Job Summary
Oversee daily Hotel Front Office operations, including guest services, supply management, and service recovery. Implement quality processes, coach staff, and resolve guest complaints through research and negotiation. Manage budgeting, forecasting, and staffing for Bell, Reservations, Concierge, and Guest Services while coordinating with contracted vendors. Conduct interviews, train associates, and recommend performance evaluations or disciplinary actions. Monitor occupancy to adjust staffing levels and perform Front Desk duties as needed during high demand. Chair department meetings and adhere to safety protocols and attendance rules.
Required Qualifications
- Worked as a Front Office Manager before, or worked as a Front Desk/Guest Services Manager at a Front Office for 1-3 years prior.
- Must have the ability to communicate in English.
- A casino work permit from the Los Angeles County Sheriff's Department.
- Ability to stand and move throughout the hotel property and continuously perform essential job functions.
- Knowledge of chemical cleaning agents and operation of various cleaning equipment.
Desired Qualifications
- Self-starting personality with an even disposition.
- Always maintain a professional appearance and manner.
- Can communicate well with guests.
- Must be willing to 'pitch-in' and help co-workers with their job duties and be a team player.
- Ability to effectively deal with internal and external customers using empathy.
- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
- Adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
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