HOTEL FRONT DESK

Front Desk Agent greets guests and handles guest transactions including check-in/check-out, billing, reservations, and phone transfers while actively engaging in selling hotel rooms over the phone and in person. Responsibilities include maintaining cash and key control, assisting with daily front office tasks, ensuring confidentiality of guest and company information, and upholding brand standards. The role also involves inside sales activities, lead follow-up, and meeting loyalty enrollment goals, with potential duties such as assisting with breakfast service, light housekeeping, and other tasks as needed. Strong emphasis on customer service, professional communication, and adherence to training and certifications.