HOTEL FRONT DESK

Greet guests, process check-ins and check-outs, handle billing and reservations, and manage phone transfers while adhering to operational standards. Sell hotel rooms in person and over the phone by explaining amenities and closing inquiries, then submit sales leads after engaging guests in curious conversations. Maintain secure master key control, manage cash drawers, and collect incidental charges like fax or cleaning fees. Keep the front desk organized, report equipment issues, and complete the Daily Front Office checklist. Assist with laundry, breakfast service, and public area cleaning as needed. Maintain confidentiality and complete all required training.