Hotel Front Desk

Job Summary

Required Qualifications

• •Must be able to convey information and ideas clearly
• •Must be able to evaluate and select among alternative courses of action quickly and accurately
• •Must work well in stressful high pressure situations
• •Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
• •Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests
• •Must be able to work with and understand financial information and data and basic arithmetic functions
• •Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
• •Ability to read comprehend and write simple instructions and/or short correspondence and memos
• •Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
• •Ability to participate in the creation of an enjoyable work environment
• •Must maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel
• •Must comply at all times with hotel policies standards and regulations to encourage safe and efficient hotel operations
• •Must be able to greet and welcome all guests approaching the Front Desk in accordance with hotel standards
• •Must handle requests for information mail and messages in an efficient and courteous manner
• •Must answer guest inquiries about hotel service facilities and hours of operation
• •Must answer inquiries from guests regarding restaurants transportation entertainment etc
• •Must establish and maintain good communications and team work with fellow associates and other departments within the hotel
• •Must obtain all necessary information when taking room reservations and follow rate quoting scenario
• •Must have knowledge of and assist in emergency procedures as required
• •Must handle check-ins and check-outs in a friendly efficient and courteous manner
• •Must fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
• •Must ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms
• •Must deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
• •Must maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel
• •Must perform other duties as assigned which may include but not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
• •Must maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)

Desired Qualifications

• •Experience in a hotel or a related field preferred but not required
• •Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests