Hotel Front Desk/PBX Agent
On-siteTempe, Arizona, United States
Job Summary
Handle guest registration, room assignments, and check-ins/check-outs while managing reservations, cancellations, and same-day bookings following hotel rate structures. Resolve customer inquiries regarding services, events, and local attractions, and address complaints in a courteous, professional manner. Operate the PBX system and verify registration data against the computer to ensure accuracy of payment and rate details. Inventory guest room keys and request re-keying as necessary. Full-time position with Marriott/Columbia Sussex. High school education and one year of related experience required. English proficiency essential; second language preferred.
Required Qualifications
- High School education or equivalent experience
- Experience from three months to one full year of employment in a related position with this Company or other organizations
- Ability to read and speak English
- Working knowledge of the Front Desk aspect of Marriott's/Columbia Sussex's services, policies, or operations
- General knowledge of the hotel
- Knowledge of and ability to operate computer equipment and the reservations system
Desired Qualifications
- A second language
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