Hotel Front Desk Manager

Be the first impression that stays. Lead Front Office operations including guest registration, room inventory, service standards, cost controls, and marketing initiatives. Hire, train, schedule, and coach a team of up to 15 Guest Service Agents, building a culture of high performance and hospitality. Resolve guest concerns promptly and professionally; monitor satisfaction trends and drive continuous improvement. Manage franchise systems, GDS, and all booking channels; oversee revenue capture and competitive analysis. Maintain all hardware, software, and point-of-sale equipment; ensure team knowledge is always current. Oversee audit procedures, accounts reconciliation, month-end processes, and A/R transfers. Uphold hotel safety, security, and confidentiality standards at all times.