Hotel Front Desk Manager
On-siteLas Vegas, Nevada, United States
Job Summary
Greet, register, and assign rooms to guests while verifying credit and establishing payment methods upon check-in. Manage room availability and guest accounts using the property management system, then perform daily bookkeeping by balancing receipts, revenues, and ledgers. Process checkouts by reviewing accounts and charges, compute bills, collect payments, and issue room keys. Answer all incoming phones in three rings or less, address inquiries regarding hotel services and local directions, and record guest comments or complaints. Contact housekeeping or maintenance staff immediately when guests report problems or rooms are vacated. Complete bucket checks to ensure all accounts are current and comply with standards established by the Controller and Front Office Manager.
Required Qualifications
- At least 3 years of progressive experience in a hotel or a related field
- Strong management skills
- Ability to appropriately assign/delegate work and authority to others in the accomplishment of goals
- Provides coaching, advice, and assistance as required
- Exceptional leadership and team building skills
- Ability to develop people
- Ability to demonstrate accuracy and thoroughness
- Monitors own work to ensure quality
- Applies feedback to improve performance
- Strong communication with staff, manager and others involved in the hotel success
- Ability to demonstrate exceptional Customer Service Skills
- Must be proficient in Windows and Microsoft Office
- Able to work long hours as sometimes required
Desired Qualifications
- High school or equivalent (Preferred)
- Hotel experience: 3 years (Preferred)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.